AI Review Response
Draft review replies in seconds, then edit in the specifics that make them sound like you.
Drafted replies read the review and write a first version that refers to what the customer actually said. You then add the branch, the fix and the name, which is what makes a reply credible.
What it does
What stops review responses is not writing ability. It is the blank box. Faced with forty unanswered reviews, each needing a slightly different answer, the job grows until it becomes something to do later. Later does not arrive.
A draft removes exactly that friction. A reply that already refers to what the reviewer said turns the job from writing into editing, and editing is enormously faster. The reviewer mentioned a long wait. The draft acknowledges the wait. You add which branch, what changed and who dealt with it.
That last part is not optional. The specifics are what make a reply believable. The named person, the actual fix, the date it changed. A draft posted untouched reads exactly like what it is, and a profile full of them is worse than a profile with fewer replies.
It is also the fastest way to get a whole team replying to the same standard. A manager who would never have written anything now edits a sensible first version, and the tone across forty locations stops depending on who happened to be on that day.
Everything you get
Reads the actual review
The draft refers to the specific thing the customer wrote, which is what stops it reading as a macro.
Different shape by rating
A critical review gets a reply that admits no fault, offers nothing publicly and moves the detail to a private channel. A positive gets a thank you that names the praise.
Your tone
Pick warm, short and professional, or formal, and keep it the same across every location.
Built for editing
The draft is a starting point with obvious gaps for the branch, the person and the fix.
Works in the queue
Draft straight from the central review inbox rather than copying text between screens.
Length control
Short enough to read. Most good replies are under ninety words and the draft respects that.
Nothing invented
The draft sticks to what is in the review, so it cannot assert a fact you never gave it.
Same standard everywhere
A manager who would not have written anything now edits a sensible first version.
Nothing posts itself
Every draft waits for a person. Reviews are the last place to remove the human.
From setup to first result
- 1
Open the review
From the queue, so you are working a list rather than hunting through profiles.
- 2
Generate the draft
It reads the review and writes a first version that refers to what was said.
- 3
Add the specifics
The branch, the person, the actual fix and when it happened. This is the part only you can do.
- 4
Cut anything that is not true
A draft can be confidently vague. Remove anything you cannot stand behind.
- 5
Check the length
Under ninety words. Long public replies to complaints rarely help.
- 6
Post it
Then, for a critical review, follow up privately.
- 7
Watch the tone across sites
If every location edits properly, the profile reads as one business.
What changes when you use it
- Posting the draft unedited
- Thanking someone for a bad review
- Writing a long public defence
- Inventing a detail to sound specific
- Letting it post automatically
- The blank box is the blocker
- Editing is far faster than writing
- Specifics are what make it credible
- Ratings need different shapes
- It levels up the whole team
The blank box is the blocker
Nobody is short of words in general. They are short of a starting point at four on a Friday.
Editing is far faster than writing
A draft that already acknowledges the point turns a ten minute task into a one minute one.
Specifics are what make it credible
Named people, real fixes, actual dates. Without them a reply reads as a template and does more harm than good.
Ratings need different shapes
Thanking someone warmly for a one star is worse than saying nothing. The draft changes shape with the rating for a reason.
It levels up the whole team
The gap between your best replier and your worst is usually enormous. A shared starting point closes most of it.
A person still has to press post
Reviews are public and personal. This speeds up the writing, it does not remove the judgement.
What it measures
- Drafts generated per location
- Drafts posted after editing
- Average time from review to reply
- Reply length
- Tone used per site
- Replies sent by rating band
Reports you can send
Every output can be exported and carries your branding, never ours.
Draft reply
A first version that refers to what the review said.
Tone setting
Warm, short and professional, or formal.
Edit prompts
The gaps to fill with branch, person and fix.
Reply history
What was drafted and what was actually posted.
Time saved
Drafts used against replies sent.
Branded export
Reply activity in a document with your logo.
Who this is built for
Reply for a client at volume without every reply reading the same.
Bring the weakest replier up to the standard of the best.
Give sites a starting point so replies happen at all.
Clear a backlog of forty in an evening rather than a month.
Get more out of it
- Always edit. A draft posted untouched reads exactly like a draft posted untouched.
- Add the branch, the person and the fix. Those three lines are what make it believable.
- Keep public replies under ninety words, especially the critical ones.
- Never admit specific fault or offer money in public. Move that to a private conversation.
- Use the same tone across every location so the estate reads as one business.
- Cut anything the review did not actually say.
Posting the draft unedited
It reads as generic, and a profile full of generic replies is worse than a profile with fewer real ones.
Thanking someone for a bad review
A warm thank you on a one star reads as if nobody read it. The reply has to change shape with the rating.
Writing a long public defence
Detail belongs in a private conversation. A long public rebuttal makes the reader side with the customer.
Inventing a detail to sound specific
Naming a fix that did not happen is worse than a vague reply, and the reviewer will say so.
Letting it post automatically
Reviews are public and personal. Every reply should pass a person before it goes live.
By hand, or with this
| Doing it manually | With AI Review Response |
|---|---|
| A blank box at four on a Friday | A first version that already refers to the review |
| One sentence pasted everywhere | A reply shaped by what the customer said |
| The same warmth on every rating | A different shape for critical and positive |
| Whoever is on that day sets the tone | One standard across every location |
| Ten minutes per reply | About a minute of editing |
| Nothing to report | Drafts, replies and time to reply, tracked |
- Open the review from the queue
- Generate the draft
- Add the branch, the person and the fix
- Delete anything you cannot stand behind
- Check it is under ninety words
- Post it, then follow up privately if it was critical
- Check the tone matches your other locations
One of 42 tools on the same plan
Every tool below is on the same plan at the same price. Nothing here is an extra, an upgrade or a separate subscription.
Rank & Visibility
Manage Profiles
Posts & Automation
Reviews & Reputation
Reports & White-Label
Questions people ask
Does it post replies automatically?
No, and it should not. Every draft waits for a person. Reviews are public and personal, so the judgement stays with you.
Will replies sound generic?
Only if you post them unedited. The draft refers to what the review said, and adding the branch, the person and the fix is what makes it read as yours.
How does it handle a one star?
Differently on purpose. It admits no fault, offers nothing publicly, names the point raised and invites the customer to continue privately.
How long should a reply be?
Under ninety words for almost everything. Long public replies to complaints make the reader side with the customer.
Can I set the tone?
Yes. Warm, short and professional, or formal. Keeping it the same across locations is what makes an estate read as one business.
Will it make things up?
It works from what is in the review. Anything specific, like a named person or an actual fix, has to come from you.
Does this replace a person?
No. It removes the blank box. The judgement, the specifics and the decision to post all stay with you.
Every tool. One price. Nothing extra to buy.
$5.33 per location per month gets you AI Review Response and the other 41 tools.